Terms of Service

1. Who we are and what Sawary is

Sawary is operated by Sawary, registered in Pakistan (TBD), with its registered office at haseebleoo@gmail.com.

Sawary is a carpool platform. We connect individual commuters who want to share the cost of a journey they were both making anyway. Sawary is not a transport operator, does not employ drivers, does not own vehicles, and does not provide taxi, ride-hail, or public transport services.

2. Eligibility

To use Sawary, you must:

• Be at least 18 years old.
• Be a legal resident of Pakistan with a valid CNIC.
• Complete the KYC (identity verification) process before posting or booking any ride.
• Have a smartphone capable of running the Sawary mobile app (Android 8+ or iOS 14+).
• Have a valid Pakistani mobile phone number that can receive SMS messages.

3. Your Sawary account

Your account is personal. You agree to:

• Provide accurate information during signup and KYC.
• Keep your phone number and email address up to date.
• Keep your login credentials (and the device that receives your OTP codes) secure.
• Use the service only for personal, non-commercial carpooling — not as a substitute for a commercial taxi, courier, or delivery service.
• Not create more than one account for yourself.

4. Drivers: additional obligations

If you use Sawary to offer seats in your vehicle, you also agree to:

• Hold a valid Pakistani driving licence appropriate for the vehicle you drive.
• Maintain valid third-party vehicle insurance, registration, and fitness certificate as required by Pakistani law.
• Inspect your vehicle before every ride and refuse to drive it if it is unsafe.
• Not drive while impaired, drowsy, or otherwise unfit to drive.
• Only offer rides on routes you would actually be driving yourself.
• Not exceed the seating capacity of your vehicle.
• Verify the boarding OTP of every passenger before they enter your vehicle.

5. Riders: additional obligations

If you use Sawary to book a seat in someone else's vehicle, you also agree to:

• Be ready at the agreed pickup point on time.
• Show the driver your boarding OTP when asked.
• Treat the driver's vehicle with respect — no smoking, no damage, no mess.
• Respect the driver's preferences (music, conversation, stops) where reasonable.
• Not bring unbooked additional passengers.

6. Booking, cancellation, and refunds

6.1 Free cancellation

You may cancel a confirmed booking for free up to 30 minutes before departure minutes before the scheduled departure time.

6.2 Late cancellation

If you cancel within 30 minutes before departure minutes of departure, or if you do not show up for a confirmed booking, a penalty of PKR 50 or 10% of fare, whichever is lower may apply. The penalty exists to compensate the driver, who has already committed their time, fuel, and route.

6.3 Driver cancellation

If a driver cancels a confirmed ride, you receive a full refund of any fare already paid, and the driver is subject to our cancellation policy.

6.4 Refunds

Refunds for trips cancelled by the driver, or for verified service issues, are processed within 7 business days. We do not charge a fee for issuing a refund.

7. Pricing and payment

Fares are quoted in Pakistani Rupees (PKR). The fare is split between the driver and the passengers as displayed in the app at the time of booking.

Sawary's current platform fee is 0% during v0.1.0 launch (no platform fee for riders or drivers). We will give you at least 30 days' notice in-app before changing the platform fee.

8. Ratings and reviews

After every ride, both the rider and the driver are asked to rate each other on a 5-star scale and to leave a short written review. Ratings are public. Reviews are public but the author can be reported for abuse.

We do not delete ratings or reviews except where they violate our Community Guidelines or are the subject of a valid legal complaint.

9. Community standards and conduct

All Sawary users must follow our Community Guidelines. In summary: treat each other with respect, no harassment or discrimination, no smoking or alcohol in vehicles, respect the female-only ride filter, and report problems through the app rather than taking them into your own hands.

10. Suspension and termination

We may suspend or permanently terminate your account if you:

• Violate these Terms or the Community Guidelines.
• Provide false information during KYC or sign-up.
• Use the service to harass, defraud, or harm another user.
• Circumvent the boarding OTP system or any other safety mechanism.
• Are the subject of repeated serious complaints from other users.

Where appropriate, we will give you a warning and a chance to respond before a permanent ban. For serious safety violations (assault, threats, fraud), we may suspend immediately.

11. Safety and SOS

Sawary includes a one-tap SOS feature. Activating SOS shares your live ride location and ride details with your nominated emergency contacts, and notifies our safety team. SOS is not a substitute for dialling Pakistan's emergency number (15 for police, 1122 for ambulance). In an immediate emergency, contact emergency services first.

12. Disclaimers

Sawary is a carpool platform. We are not a transport operator. We do not warrant the conduct, safety, or reliability of any individual user. You use the service at your own risk, and you are responsible for exercising your own judgment about whether to ride with or drive for a particular person.

The service is provided "as is" and "as available." To the maximum extent permitted by Pakistani law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of liability

To the maximum extent permitted by Pakistani law, Sawary's total liability to you for any claim arising out of or relating to the service is limited to the total platform fees you have paid to Sawary in the 12 months immediately before the event giving rise to the claim.

Sawary is not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or emotional distress.

14. Indemnity

You agree to indemnify Sawary and its officers, employees, and agents against any third-party claim arising out of your breach of these Terms, your misuse of the service, or your violation of any law.

15. Governing law and disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising out of or in connection with these Terms that cannot be resolved through our support process within 30 days will be subject to the exclusive jurisdiction of the courts of Karachi.

16. Changes to these Terms

We may update these Terms as the product or the law changes. Material changes will be announced in the app and by email at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the new Terms.

17. Contact us

Questions, complaints, or notices can be sent to:

• Email: haseebleoo@gmail.com
• Phone: +92-333-2759526
• Mail: Sawary, haseebleoo@gmail.com