⚠ Placeholders — fill before publishing
Sawaryhaseebleoo@gmail.com,+92-333-275952624 hours— standard review timeline21 June 2026— date this version was published
1. Treat each other with respect
Sawary is built for people who will likely be riding with each other regularly — neighbours, colleagues, students on the same route. That makes basic courtesy not just nice to have, but the foundation of the whole platform.
Do
- Greet your driver or rider when you meet
- Be polite if someone makes a small mistake
- Listen to music on headphones rather than speakers
- Keep conversations comfortable for everyone
- Accept "no" gracefully — for a stop, a request, a conversation topic
Don't
- Make personal, religious, ethnic, or political remarks
- Comment on someone's appearance, accent, or background
- Insist on conversation the other person doesn't want
- Record audio or video of other users without consent
2. Be on time
Every minute a driver waits at a pickup is a minute added to everyone's commute. Every minute a rider keeps a driver waiting is a minute taken from the driver's day.
- Riders: be at the pickup point 5 minutes before the scheduled departure.
- Drivers: don't depart before the scheduled departure. If you're early, wait.
- If something comes up and you'll be late, message the other party through the app as soon as you know — not at the last minute.
- If you can't make a booking at all, cancel it (free up to the cancellation window — see Terms of Service).
3. No smoking, vaping, or alcohol
No smoking, vaping, or consumption of alcohol inside the vehicle, at any point during the ride. This is non-negotiable. If a rider needs to smoke, ask the driver to pull over at a safe spot and step out — and only if the driver agrees.
4. No harassment or discrimination
Sawary has zero tolerance for harassment, discrimination, or abuse of any kind — by riders, drivers, or through the in-app chat. This includes, but is not limited to:
- Sexual harassment, advances, or comments of any kind
- Homophobic, transphobic, or sexist remarks
- Racial, ethnic, religious, or caste-based slurs
- Disability-based discrimination
- Bullying, intimidation, or threats
Violations result in immediate account suspension, and where appropriate, we report to law enforcement.
5. The female-only filter is not optional
If a rider selects the female-only filter, that means the ride is for verified female riders, with verified female drivers. Drivers who accept a female-only ride are confirming they are female and that their vehicle is exclusively for that booking's riders. Riders in a female-only ride must be female.
If a driver accepts a female-only ride and is not female, the rider should refuse to board, cancel the booking, and report the driver immediately through the app.
6. Use the boarding OTP — every time
The boarding OTP is there to make sure the right person gets into the right vehicle. Drivers: ask to see the OTP before letting a rider enter. Riders: have the OTP screen ready in the app. Skipping the OTP check is a safety violation.
7. Don't damage the vehicle, don't bring trouble
- No eating messy food inside the vehicle. A water bottle or a sealed snack is fine.
- No illegal items, weapons, or substances.
- No additional passengers who haven't been booked.
- No aggressive behaviour, including towards the driver if a disagreement happens. Pull over and end the ride instead.
8. How to report a problem
If something goes wrong — harassment, a safety incident, a no-show, a vehicle issue, anything — report it through the app:
- Open the ride in your ride history
- Tap "Report a problem"
- Choose the category and add details
For an in-progress safety issue, tap the SOS button. This shares your live location and ride details with your nominated emergency contacts and notifies our safety team.
You can also report a user outside of an active ride by visiting their profile and tapping "Report".
9. What we do about violations
Reports are reviewed by our trust and safety team. We aim to acknowledge every report within 24 hours, and to resolve it as quickly as the situation requires.
Depending on the severity, our response may be:
- A warning and a reminder of the guidelines
- A temporary suspension (1 week to 1 month)
- A permanent ban from the platform
- Reporting to law enforcement, where the conduct is illegal
For low-severity issues (a small lateness, a one-time miscommunication), we usually start with a warning. For serious safety violations (assault, threats, fraud, identity misrepresentation), we suspend immediately and may involve the police.
10. Account review and appeals
If your account is suspended or banned, you will receive an email explaining why. If you believe the action was a mistake, you can appeal by replying to that email within 14 days. Appeals are reviewed by a senior team member who was not involved in the original decision.
11. Help us improve
These guidelines aren't perfect. If you think something is missing, unclear, or unfair, email us at haseebleoo@gmail.com. We read every suggestion.