Contact

Get in touch

Whether you need a hand with a booking, want to report a problem, or just have a question — we're here.

⚠ Placeholders — fill before publishing

  • Sawary, haseebleoo@gmail.com
  • haseebleoo@gmail.com, haseebleoo@sawary.pk, +92-333-2759526
  • Mon–Sat, 9am to 9pm PKT, within 24 hours on business days
⚠ Safety incident

If you need urgent help during a ride

During a ride, the red SOS button is the fastest way to reach our safety team and your emergency contacts.

Open the Sawary app, tap the red SOS button on the ride screen. This shares your live location and ride details with your emergency contacts and notifies our safety team in real time.

If you are in immediate physical danger, contact emergency services first:

  • Pakistan Police emergency: 15
  • Rescue / ambulance: 1122
  • Motorway emergency: 130

After a ride, if you want to report a safety concern that isn't an emergency, email haseebleoo@sawary.pk with the ride details. We review every safety report personally.

Support channels

For anything that isn't a safety emergency, the fastest way to reach us is the in-app Help & Support section:

  1. Open the Sawary app
  2. Go to Profile → Help & Support
  3. Pick a topic or tap "Contact support"

From there, you can also browse our help articles on common questions (KYC verification, refunds, ride issues, account problems).

✉️

General support

Booking issues, account questions, refunds, KYC help.

🛡️

Safety & trust

Report a non-urgent safety concern, harassment, or fraud attempt.

📰

Press & media

Interviews, statements, brand assets, partnership enquiries.

💼

Business & partnerships

Corporate accounts, university programs, fleet integrations.

Support hours

Support hours Mon–Sat, 9am to 9pm PKT
Email response time within 24 hours on business days
In-app safety reports 24/7 — always monitored
Phone support Mon–Sat, 9am to 9pm PKT

Helpful links

Many questions are already answered in our policy and guidelines documents:

Follow us

Product updates, city launches, safety news.

Mail

For formal notices, legal correspondence, or anything that needs to reach us by post:

Sawary
haseebleoo@gmail.com

Help us improve

If you've used Sawary, we'd love to hear what worked and what didn't. We read every email and every in-app message — and we use what you tell us to prioritise the next thing we build.